Privacy Policy

1. Who we are
Guangzhou Peptide Biotechnology Co., Ltd. (“Guangzhou Peptide,” “G.P.B.,” “we,” “us,” or “our”) operates guangzhoupeptide.com and supplies research-use products and related services to businesses, laboratories, institutions, distributors, and product-development teams.
For personal information handled through this website and our direct customer relationships, Guangzhou Peptide is the organization that determines why and how the information is used, except where another party is independently responsible under applicable law.
2. Scope of this Policy
This Privacy Policy applies when you visit the website, join the newsletter, contact us, request a quotation, place or receive an order, communicate about testing or quality, use an agreed logistics service, apply to work with us, or otherwise provide personal information to Guangzhou Peptide.
It does not govern a third-party website, social network, payment service, laboratory, carrier, customs authority, WhatsApp, Telegram, or other service that determines its own purposes and privacy practices. Review those parties' notices before using their services.
3. Personal information we may collect
Depending on your interaction with us, we may collect:

• Identity and business details, such as name, employer or organization, job title, department, customer or supplier role, and authorized-representative information.

• Contact details, such as business email, telephone number, messaging handle, billing address, shipping address, consignee information, and communication preferences.

• Inquiry and order information, such as requested products or sequences, specifications, quantities, quotations, invoices, purchase records, order status, packaging, labeling, destination, licenses, end-user information, and customer-support messages.

• Payment and transaction information, such as payment method, currency, bank reference, amount, payment status, billing records, fraud-screening results, and refund details. We generally do not need or intentionally store complete payment-card numbers when a payment provider handles them.

• Shipping and customs information, such as recipient name, address, telephone number, tracking number, carrier events, customs documents, import permissions, delivery evidence, and claim photographs.

• Quality and technical information, such as lot number, test request, laboratory report, chromatogram or spectrum, chain-of-custody details, product photographs, storage description, and complaint history.

• Website and device information, such as IP address, approximate location derived from IP, browser and device type, operating system, language, referring page, pages viewed, timestamps, cookie identifiers, form activity, security logs, and analytics events.

• Marketing information, such as newsletter consent, source of signup, campaign interactions where enabled, interests, and unsubscribe history.

• Compliance information, such as age confirmation, business registration information, beneficial ownership or end-use information, sanctions-screening results, and records needed to meet legal or trade obligations.

• Recruitment or supplier information, such as résumé, qualifications, references, bank or tax information, and due-diligence records where you apply to work or contract with us.

Please do not submit medical records, diagnosis information, treatment plans, dosing information, government identification numbers, full payment-card details, passwords, or other sensitive personal information unless we specifically request it through an appropriate channel and explain why it is necessary.
4. How we collect information
We collect personal information:

• directly from you or your organization through forms, email, telephone, messaging, documents, payments, meetings, and order communications;

• automatically from your browser or device through essential site technology, cookies, logs, security tools, and analytics;

• from your organization's authorized representatives, distributors, downstream customers, suppliers, laboratories, carriers, customs brokers, banks, payment providers, or professional advisers; and

• from lawful public or commercial sources used for business verification, sanctions screening, fraud prevention, or compliance.

5. Why we use personal information
We may use personal information to:

• operate, secure, maintain, troubleshoot, and improve the website;

• respond to inquiries, verify customer eligibility, prepare quotations, accept and fulfill orders, take payment, and provide customer support;

• manufacture, label, package, test, document, ship, track, and deliver products or services;

• administer customs support, order protection, refunds, replacements, recalls, technical questions, and quality claims;

• provide agreed third-party logistics or drop-shipping services on the customer's documented instructions;

• send newsletters or commercial communications where permitted and manage consent and unsubscribe choices;

• keep accounting, tax, customs, quality, contract, safety, and compliance records;

• detect fraud, malware, abuse, sanctions exposure, prohibited transactions, or threats to people, products, and systems;

• establish, exercise, or defend legal claims and enforce our agreements; and

• comply with law, lawful government requests, court orders, trade controls, and regulatory obligations.

6. Legal grounds
Where applicable law requires a legal ground, we rely on one or more of the following, depending on the activity and jurisdiction:

• your consent, for example for optional marketing or non-essential cookies where consent is required;

• steps requested before a contract and performance of a contract, for example preparing a quotation or fulfilling an order;

• compliance with legal obligations, including tax, accounting, customs, product, safety, sanctions, and law-enforcement requirements;

• our or another party's legitimate interests, where recognized by applicable law and not overridden by your rights, including business communications, site security, fraud prevention, service improvement, and legal claims;

• protection of life, health, safety, or other vital interests in a genuine emergency; or

• another legal basis permitted by applicable privacy law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal and does not prevent processing based on another lawful ground.
7. Cookies and similar technologies
The website may use cookies, pixels, local storage, tags, and similar technologies. These may be operated by us or by service providers supporting the Wix website, security, forms, preferences, analytics, video, and marketing.
We group these technologies as:

• Strictly necessary: required for core website functions, security, network management, forms, consent records, and accessibility features.

• Functional: remember choices such as language, display settings, or form preferences.

• Analytics: help us understand aggregated website use, performance, and visitor journeys.

• Marketing: measure campaigns or personalize advertising where these features are enabled.

Where required, non-essential technologies are used only after you make a choice through the cookie banner. You can change available choices through the site's cookie settings and can also use browser controls. Blocking some technologies may reduce website functionality. The cookie banner should provide current details about specific cookies, providers, purposes, and durations.
8. Marketing communications
We send newsletters or promotional messages only where permitted by law. You can unsubscribe using the link in an email or by contacting us. We may retain a minimal suppression record so that we can respect your choice. Service messages about an inquiry, quotation, transaction, safety matter, quality issue, or legal notice are not marketing and may continue where necessary.
9. When we share personal information
We do not sell personal information for money. We may disclose personal information, limited to what is reasonably necessary, to:

• website-hosting, website-building, form, email, newsletter, cloud, IT, analytics, cybersecurity, and customer-support providers, including providers supporting the Wix website;

• banks, payment providers, accountants, auditors, insurers, and fraud-prevention providers;

• manufacturing, packaging, testing, laboratory, warehouse, logistics, carrier, customs, and delivery providers;

• a Customer or recipient when we provide agreed logistics or drop-shipping services on documented instructions;

• lawyers, consultants, and other professional advisers under appropriate confidentiality duties;

• regulators, customs agencies, courts, law enforcement, or other authorities where disclosure is required or lawfully requested; and

• a buyer, investor, lender, successor, or adviser involved in a proposed merger, financing, restructuring, sale, or transfer, subject to appropriate confidentiality and legal safeguards.

Some privacy laws may define certain analytics or advertising disclosures as a “sale,” “sharing,” or targeted advertising even where no money is exchanged. Where such rules apply, we will provide the notices and choices required by law.
10. International transfers
Guangzhou Peptide is based in mainland China and uses communications, hosting, logistics, laboratory, and technology providers that may operate in mainland China, Hong Kong, or other countries. Your personal information may therefore be accessed, stored, or processed outside the country where you are located.
Data-protection laws and government-access rules differ between countries. Where applicable law restricts an international transfer, we will use a permitted transfer ground or safeguard and complete required notices, consents, contracts, assessments, certifications, filings, or security reviews. You may contact us for information about safeguards relevant to your personal information, subject to legal and security limitations.
11. Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including to complete inquiries and orders, maintain quality and traceability records, meet tax, customs, accounting, safety, and legal requirements, resolve disputes, prevent fraud, and enforce agreements.
Retention periods vary by record type, product, jurisdiction, relationship, and legal obligation. When information is no longer needed, we delete it, anonymize it, or securely isolate it until deletion is reasonably possible. Backup copies may remain for a limited period under controlled backup schedules.
12. Security
We use administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication, role restrictions, encryption where appropriate, vendor review, backups, monitoring, confidentiality duties, and incident procedures.
No website, transmission method, messaging platform, or storage system can be guaranteed completely secure. Use care when sending information online, do not send unnecessary sensitive information, and contact us promptly if you suspect an unauthorized disclosure or fraudulent message using our name.
13. Your rights and choices
Depending on your location and applicable law, you may have rights to:

• know whether and how we process your personal information and request access or a copy;

• correct or complete inaccurate personal information;

• request deletion in circumstances provided by law;

• withdraw consent and change marketing or cookie choices;

• object to or request restriction of certain processing;

• request transfer or portability of certain information where available;

• ask for an explanation of certain automated decisions and request human review where required;

• not receive discriminatory treatment for exercising a privacy right; and

• complain to a competent data-protection or privacy authority.

To make a request, email Contact@guangzhoupeptide.com with the subject “Privacy Request.” Describe the right you wish to exercise and the relationship or transaction involved. We may need to verify your identity and authority, and we may retain a limited record of the request. An authorized representative may act where permitted by law, subject to proof of authority. Rights are not absolute; if we cannot fully comply, we will explain the applicable reason where required.
14. Automated tools
We may use automated tools to filter spam, detect suspicious transactions, protect the website, screen against sanctions lists, or prioritize support. We do not intend to make decisions producing legal or similarly significant effects about individuals solely by automated means unless permitted by law and accompanied by required safeguards.
15. Children
The website and our products are not directed to children. We do not knowingly collect personal information from anyone under 18 or accept orders from minors. If you believe a child has provided personal information, contact us so that we can investigate and delete it where appropriate. Do not submit a child's information through a logistics or drop-shipping request.
16. Changes to this Policy
We may update this Privacy Policy to reflect changes in the website, services, technology, providers, or law. We will post the revised Policy with a new effective date and provide additional notice where a material change requires it. The version in effect when information is collected will apply, subject to lawful later changes and any required consent.
17. Contact us
For privacy questions, requests, or concerns, contact:
Guangzhou Peptide Biotechnology Co., Ltd.
228 Ruixiang Road, Guangzhou High-tech Industrial Development Zone, Huangpu District, Guangzhou, Guangdong 510530, China
Email: Contact@guangzhoupeptide.com
Telephone / WhatsApp / Telegram: +852 5126 8926